How do I return my order?

Returns are free for orders placed within the UK. To return an item, follow these simple steps:

1. Register your return online

  • Visit our online returns partner, ZigZag, to register your return and create your returns label.

  • Enter your order number and postcode or email address to identify your order.




2. Select items to return

  • Tick the item(s) you wish to return from your order list and select a return reason for each.



3. Choose your return method

  • Select your preferred method from the carrier list; such as drop-off at stores or lockers, or a home collection.

  • Most carriers provide a unique scannable QR code for drop off, while some may require you to print a label at home.

  • Your label or code will be emailed to you, once your return has been registered.





4. Pack and drop off your returns

  • Complete the returns section of the paper insert that came with your order and include it in your parcel.

  • Pack your items securely, removing any old address labels.

  • Take your parcel to your chosen drop-off point or wait for home collection (if selected).

  • Follow the instructions for your selected method:

    • Printer-less option: scan your QR code at the in-store drop-off point.

    • Post office: show the QR code to the counter assistant and hand them your parcel.

    • Home collection:
      • Evri - print your label and attach it to your parcel.

      • Royal Mail - the postman will bring and attach the label for you.


Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email once your refund has been processed.



Concession purchases

Items bought from a Boden concession within John Lewis stores, on johnlewis.com and Next Label (and other third parties), can only be returned to their stores, or via their online returns channel.

International returns
For orders outside the UK, refer to 'How do I return an order from outside of the UK?'

For more information about returns, please see our returns policy.