Orders & Deliveries

How much does delivery cost and how long will it take?

Our Premuim delivery service is $35 flat rate for all orders. However, if your order total is $250 or more delivery is free. Items are shipped directly from the UK and will be with you within 5 - 8 business days from receipt of your order.

How do I track my order?

You can keep an eye on your parcel’s progress by clicking on the ‘track order’ link at the top of your shipping confirmation email, but please allow up to 24 hours for the tracking information to appear.

Don’t have access to your email? No problem! Log in to your account, click on the person icon in the top-right corner of our website, and select ‘Order history’ – you will be able to access the tracking information by clicking into your order.

Help! I’ve forgotten my password

Head on up to the top-right corner of our website and click on the person icon, followed by ‘Log in’. Once you enter your email address and click ‘Continue’, we will email you a 6-digit login code. Make sure you keep the page open as, once you receive the code, you can enter it here and click ‘Submit’ to log in.

Login code emails normally arrive nice and quickly but, if you haven’t received anything within 10 minutes, please check your junk or spam email folder, since they can occasionally hide here.

How do I update my delivery address?

To change or add an address in your account, please follow the steps below:

• Log in to your account

• Click on the person icon in the top-right corner of our website

• Select ‘My account’ from the list that appears.

• Coast your cursor back to the top-right corner and click on the downward pointing arrow (next to your initials).

• Select ‘Profile’ to see your account details, including saved addresses.

• Click the pen icon next to the information you wish to edit or click ‘+ Add’ to add a new address.

I need to change or cancel my order

Orders move swiftly, so please contact us as soon as you can to cancel an order. We’ll try our best, but we can’t make any guarantees, as the order may have already been processed. This also means that we can’t make any changes to your order.

If your order has been processed, please send it back once it is received. To find more details about returning items, take a peek at ‘How do I return my order?’ and our returns policy.

If you cancel your whole order within 14 days of receiving your goods, we’ll refund the cost of standard shipping as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for a faster delivery service, we’ll only refund the cost of standard delivery (if applicable).

I haven’t received a confirmation email

Please check your junk or spam folder, as these emails sometimes like to go rogue! If it’s not there, please contact us with your order number and we will be happy to look into it further.

Your email will have been sent from orders@mail.boden.com, so please add this to your safe sender list.

Do you sell Gift Cards?

We’re sorry to say that Gift Cards aren’t currently available.

How do I send an order as a gift?

Log in to your account, choose your gift, and click ‘Checkout now’. To enter the lucky recipient’s name and shipping address, select ‘Use a new address’ in the ‘Saved addresses’ drop-down box. This is found in the ‘Shipping address’ section.

If you have previously saved the recipients address, this will appear in the drop-down list. Only one shipping address can be used per order so, if you’re sending gifts to multiple people, you’ll need to place a separate order for each address.

Please note that pricing will be included on the paperwork included in the parcel.

Do you offer a gift wrapping service

We don’t currently offer a gift-wrapping service. Please don’t get wrapped up in it…

Will you be getting any more stock?

We do receive returns daily, so keep an eye on our website as the item you’re looking for may reappear!

My Bag