Returns and refunds
How do I return my order?
How do I return my order?
Returns are free for orders placed within the UK. To return an item, follow these simple steps:
1. Register your return online
- Visit our online returns partner, ZigZag, to register your return and create your returns label.
- Enter your order number and postcode or email address to identify your order.
2. Select items to return
- Tick the item(s) you wish to return from your order list and select a return reason for each.
3. Choose your return method
- Select your preferred method from the carrier list; such as drop-off at stores or lockers, or a home collection.
- Most carriers provide a unique scannable QR code for drop off, while some may require you to print a label at home.
- Your label or code will be emailed to you, once your return has been registered.
4. Pack and drop off your returns
- Complete the returns section of the paper insert that came with your order and include it in your parcel.
- Pack your items securely, removing any old address labels.
- Take your parcel to your chosen drop-off point or wait for home collection (if selected).
- Follow the instructions for your selected method:
-
Printer-less option: scan your QR code at the in-store drop-off point.
-
Post office: show the QR code to the counter assistant and hand them your parcel.
- Home collection:
- Evri - print your label and attach it to your parcel.
- Royal Mail - the postman will bring and attach the label for you.
Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email once your refund has been processed.
Concession purchases
Items bought from a Boden concession within John Lewis stores, on johnlewis.com and Next Label (and other third parties), can only be returned to their stores, or via their online returns channel.
International returns
For orders outside the UK, refer to 'How do I return an order from outside of the UK?'
For more information about returns, please see our returns policy.
How do I return an order from outside of the UK?
How do I return an order from outside of the UK?
If you live outside of the EU, please complete the returns form that came with your order and enclose it in your parcel, then post your parcel to the address below:
Boden Returns Department
Kirby Road
Glenfield
Leicester
LE3 8DU
United Kingdom
If you live within the EU and need to return something, please head over to our EU website where you’ll find all the information you need, or go directly to our EU returns section.
Our address for EU returns is:
Boden,
c/o DHL Home Delivery GmbH,
Vor der Hecke 930,
34355 Staufenberg, Germany
Free returns are not currently available outside of the UK. The good news is, if you live in one of the countries listed below, we’ve made returns easier and cheaper through our partner Zigzag.
How do I return through Zigzag?
1. Enter your order number and postcode or email.
2. Select the item/s you’re returning, as well as the reason
3. Select your return method and drop off location (a printer may be required).
3. Complete payment - in your local currency
4. You will receive an email with your label attached, along with instructions.
5. Ensure that you remove any old address labels and barcodes, and include your returns form in your returns.
Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email once your refund has been processed.
Returning with Zigzag
Returns can only be processed for UK, Guernsey, Jersey and Isle of man.
What's your returns policy?
What's your returns policy?
Returns are free within the UK, and our returns policy is for orders made directly through Boden. If you return an item in its original condition within 90-days of receipt, or 14-days for sale items, we’ll give you back the amount you paid for the item. Your refund will be adjusted if any offer or discount was applied to your order.
The following are non-refundable:
· Swimwear, if the hygiene strips have been removed.
· Earrings, if the internal packaging seal has been broken.
What's your 365-day Quality Guarantee?
What's your 365-day Quality Guarantee?
After our standard 90-day return period, or 14 days for sale items, you can return anything that does not meet our quality standards up until one year after your order arrived for account credit. With faulty items, you’ll have the options below:
· Within 6 months – we’ll refund your item and you're welcome to place a new order (subject to availability).
· From 6-12 months – we’ll credit your Boden account for the amount paid. Account credit can be used on any future order, including sale items, and has no expiry date.
If you originally purchased with a discount or offer, we will adjust the refund accordingly.
I don’t have a printer or device, how do I return my item?
I don’t have a printer or device, how do I return my item?
You can take your returns to an EVRi ParcelShop or Asda toyou location - all you need is your order number (beginning with the letter ‘U’)!
EVRi ParcelShop
• Check the location of your nearest store here.
• Head over to the returns console and follow the instructions on the screen, selecting ‘I don’t have a QR code’.
• Continue to follow the instructions to print a label.
• Attach the label securely to your returns parcel, ensuring that any old address labels are removed, or old barcodes are covered.
• Hand your returns over to a shop assistant and you’ll be given a receipt.
Asda toyou
• Check the location of your nearest store here.
• Head to the returns hub in store, and select ’Returns’ on the screen, followed by ‘Don’t have either? Touch here’.
• Continue to follow the instructions to print a label.
• Attach the label securely to your returns parcel, ensuring that any old address labels are removed, or old barcodes are covered.
• Pop your returns in the drawer and a receipt will be printed for you to keep.
Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email as soon as your refund has been processed.
Do you offer exchanges?
Do you offer exchanges?
We don’t offer exchanges, but there’s no need to worry. Simply return your item(s) for a refund and place a new order online, where you can see up-to-date stock and delivery information. To find more details about returning items, take a look at ‘How do I return my order?’ and our returns policy.
How long will my refund take to process?
How long will my refund take to process?
Returned parcels can take up to 14 days to reach us from the date they’re sent back. Keep an eye out for your return notification emails to stay in the loop and, don’t worry, as we’ll pop you an email when your return is completed. Any refund will appear in your account within 5 working days from the date it was processed.
If you don’t hear from us within 14 days of sending your items back, please contact us with your order number and the details about which items you returned. Our friendly advisors will then see what they can do for you.
Can I return more than one order in a parcel?
Can I return more than one order in a parcel?
Please return one order at a time. Use our online returns portal to create free, easy and convenient returns.
How do I track my return?
How do I track my return?
If you’ve returned your parcel via our Returns Hub, you can track your return by clicking on the link in your email. Don’t forget to check your junk folder if you’ve not received any and add us to your safe sender list. Alternatively, enter your order number and postcode or email address here.
It may take a day or two from posting your parcel for the first update to show. No need to worry though, as we’ll pop you an email when your return has been processed.
Returns can take up to 14 days to be completed, and we’ll send an email as soon as we’ve processed your item(s).
How do I return to a concession?
How do I return to a concession?
Items bought from a Boden concession within John Lewis stores, on johnlewis.com and Next Label (and other third parties), can only be returned to one of their stores, or via their online returns channel. The paperwork inside your parcel includes instructions but, if you need further details, you can check their website.
Returning via Waitrose*:
If you are returning via a Waitrose store, please ask for a receipt. There are a small number of Waitrose stores that cannot accept Boden returns, which are listed below:
• Waitrose Wallbrook
• Waitrose Kings Cross Station (Euston Rd, Kings Cross, London N1C 4AP)
• Waitrose Kingston
• Waitrose Horsham
• Waitrose Ipswich (Crane Blvd, Ipswich IP3 9SQ)
• Waitrose Bayswater (temporary)
• Channel Island Waitrose stores
• Welcome Break sites
Returning by post:
Please refer to 'How do I return my order?’
Lost your returns form, or need another (for an additional return)?
Lost your returns form, or need another (for an additional return)?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
1. Your name, address, and phone number.
2. Your order number.
3. Item code(s) and reason for the return(s).
How do I return a gift that I received?
How do I return a gift that I received?
If you have received a gift from Boden that’s not your cup of tea, please contact us with your order number to hand, and we will be happy to look into this further. Just so you know, we will need to keep the ‘gift giver’ informed.
Will I lose my offer if I return an item?
Will I lose my offer if I return an item?
Offers are applied to each item, so any discount received will still apply to the items you keep. Any items returned will be refunded at what you paid for the item (after discount), as per our returns policy. Take a look at your offer terms & conditions for more information.
Can I send an item in for repair?
Can I send an item in for repair?
We have temporarily stopped offering our Care Repair and Re-wear service. Check back soon!