Orders & Deliveries

UK delivery options

UK Delivery	Cost	Delivery time
Standard	£3.95 or FREE when you spend over £50	3 - 5 working days
Express	Temporarily unavailable	Temporarily unavailable
Click and Collect	Temporarily unavailable	Temporarily unavailable

Please note: deliveries to Channel Islands, Isle of Man & BFPO will be sent via standard delivery.

* Express: Next working day if ordered Monday to Friday by 7pm excluding Bank Holidays. We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands

** Click & Collect: Next working day if ordered Sunday to Friday by 7pm excluding NI and Bank Holidays. You will receive notification when your parcel is ready to collect. Next day service cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands

How does ‘click & collect’ work?

We’re going through some technical changes, so the ‘Click and Collect’ delivery option is currently unavailable. Sorry for any inconvenience and, don’t worry, it will be back soon!

How do I track my order?

You can keep an eye on your parcel’s progress by clicking on the ‘track order’ link at the top of your shipping confirmation email, but please allow up to 24 hours for the tracking information to appear.

Don’t have access to your email? No problem! Log in to your account, click on the person icon in the top-right corner of our website, and select ‘Order history’ – you will be able to access the tracking information by clicking into your order.

My order hasn’t arrived, what do I do?

Take a look at your tracking information for the latest updates about your order (see ‘How do I track my order?’ for more details). If you still have questions after this, contact us with your order number, and we’ll be happy to look into this further.

Where is my item?

our account will be in the know! Log in, click on the person icon in the top-right corner of our website, and select ‘Order history’. Then click into the relevant order to find out the latest updates on your items, including pre-orders.

If your account doesn’t have all the information you are after, please feel free to contact us with your order number, and we will set about answering your questions.

Split shipment

Only the standard delivery option is available for shipping when using Apple Pay Express.

Help! I’ve forgotten my password

Head on up to the top-right corner of our website and click on the person icon, followed by ‘Log in’. Once you enter your email address and click ‘Continue’, we will email you a 6-digit login code. Make sure you keep the page open as, once you receive the code, you can enter it here and click ‘Submit’ to log in.

Login code emails normally arrive nice and quickly but, if you haven’t received anything within 10 minutes, please check your junk or spam email folder, since they can occasionally hide here.

How do I update my delivery address?

To change or add an address in your account, please follow the steps below:

• Log in to your account

• Click on the person icon in the top-right corner of our website

• Select ‘My account’ from the list that appears.

• Coast your cursor back to the top-right corner and click on the downward pointing arrow (next to your initials).

• Select ‘Profile’ to see your account details, including saved addresses.

• Click the pen icon next to the information you wish to edit or click ‘+ Add’ to add a new address.

I need to change or cancel my order

Orders move swiftly, so please contact us as soon as you can to cancel an order. We’ll try our best, but we can’t make any guarantees, as the order may have already been processed. This also means that we can’t make any changes to your order.

If your order has been processed, please send it back once it is received. To find more details about returning items, take a peek at ‘How do I return my order?’ and our returns policy.

If you cancel your whole order within 14 days of receiving your goods, we’ll refund the cost of standard shipping as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for a faster delivery service, we’ll only refund the cost of standard delivery (if applicable).

I haven’t received a confirmation email

Please check your junk or spam folder, as these emails sometimes like to go rogue! If it’s not there, please contact us with your order number and we will be happy to look into it further.

Your email will have been sent from orders@mail.boden.com, so please add this to your safe sender list.

How do I order an e-gift card?

Head over to our Gift Card page to order an e-gift card! Only one email address can be used per order so, if you’re sending Gift Cards to multiple lucky recipients, please place separate orders.

How do I send an order as a gift?

Log in to your account, choose your gift, and click ‘Checkout now’. To enter the lucky recipient’s name and shipping address, select ‘Use a new address’ in the ‘Saved addresses’ drop-down box. This is found in the ‘Shipping address’ section.

If you have previously saved the recipients address, this will appear in the drop-down list. Only one shipping address can be used per order so, if you’re sending gifts to multiple people, you’ll need to place a separate order for each address.

Please note that pricing will be included on the paperwork included in the parcel.

Do you offer a gift wrapping service

We don’t currently offer a gift-wrapping service. Please don’t get wrapped up in it…

Will you be getting any more stock?

If we’re expecting further stock, items will be available to pre-order. Otherwise, we do receive returns daily, so keep an eye on our website as the item you’re looking for may reappear!

How can I change my marketing preferences?

Please contact us with your request. Don’t forget to include your full name, postal address and email address so that one of our advisors can help you!

BFPO deliveries

We’re pleased to share that we do deliver to BFPO addresses. BFPO customers living outside the EU will automatically have VAT deducted from their orders.

BFPO address in the EU: Please request a VAT invoice once you have placed your order, you then have up to two months to apply for an Article 151 Exemption certificate from your Customs and Immigration Officer. When you have received your certificate, just send it to us along with your VAT invoice through to our contact us page. We will be happy to process the refund once we have received these documents.

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